- Service & Maintenance
Keeping your machine running at optimal levels
50+
- Service & Maintenance
Providing you with the support you need to optimise production
We know the impact that machine downtime can have on production which is why we provide comprehensive service and maintenance options to ensure your machine can run 24/7 as it’s designed to do:
- First line technical support via phone
- Access to an inventory of over £2 million of spare parts
- Remote diagnostics
- Field engineers
- Service and maintenance packages
- Additional training
- Key Stats
756+
Combined years of experience
£2m
of spare parts held in stock
24 hours
An engineer is on-site anywhere in Western Europe
50 years
Our first customer, 50 years later remains a customer today
- How we work
Hear about our approach to each flow-wrap packing machine we create
- Our Machines
See our machines in action
- Testimonials
”Working with Giles and the team has been a dream. They listened and understood our requirements before supplying a truly bespoke solution. Customer support and technical help has been friendly, reliable and always delivered with a smile and patience”
Meg Rivers
“I am delighted to say that our team in our Scottish packhouse are very happy with our new Redpack flow wrapping machine. The last updates you fitted have made setup very easy. Our guys are very comfortable with achieving quick product change over and are getting excellent flow rates on all lines.
Pack quality is very good and re-runs very rare. Feedback from one of our major customers is very positive, they reported pack quality was excellent and store waste was reduced. We have found your support at installation to be second to none and your support and advice readily available.
Breffni Mushrooms
“We are all very pleased here with the attention Redpack have paid us and for the regular updates, if only everyone was like you and it would make everything run much smoother. Thank you very much for your swift help.”
UniVeg
“I can tell that Redpack’s are brilliant machines, none of the other machines can compare to them.”
Greencore
“I would just like to express our thanks from the operations team at Thrapston, for the expedient way that you machined new slats for our flow-wrapper same day. This is the very best example of a true supplier partnership. Not only did you supply the parts but met me halfway at Wisbech so that we could get our line back up and running with minimal delay.”
Morrisons
“First of all I would like to thank you in making the purchase of your equipment as smooth as possible. I would like to say I am please and excited to have your equipment operating in my facility. I have very high expectations with my new equipment which I am sure it will live up to. I would also like to thank you for your support with training of all my team members. Bradley Watker did an exceptional job while he was here at my facility. He was knowledgeable, professional and just a pleasure to have here during the startup and training process. You have a very good team member on your hands. Thank you again as we continue to grow our business and our relationship with Redpack in the near future.”