5 Reasons to visit Redpack HQ

At Redpack, we understand that our long-lasting partnerships with customers are the foundation of the company. Our teams continually collaborate to provide the best possible outcome for our customers. This is why we welcome a visit to Redpack Packaging Machinery at our manufacturing and innovation centre on the outskirts of Norwich. 

Here are five reasons we think a visit to us is worthwhile: 

1. Perfect Production

Visiting our factory will give you the opportunity to witness how our precise and detail-oriented team utilise their extensive skills to design, assemble, and test our machines first hand. You will also be able to explore the various flow wrap machine models we offer, which can help to understand how they could suit your business.

Our teams will be on hand to carefully explain details about the machines and their differences, benefits, capabilities, and how they may suit your specific packaging needs.

2. New Packaging Advances

We are constantly collaborating with customers to develop ways to accommodate new sustainable, recyclable, and compostable eco-friendly packaging, with as little impact to throughput speeds as possible. Our innovative teams work hard to optimise efficiency in each step of the packaging process. You can meet and discuss this with our team on your visit.

 3. Customisation Capabilities

You will be able to discuss any unique packaging requirements that your product may require. 

For example, we have been able to adapt our best selling NTS top sealing flow wrapper to accommodate the specific needs of the cut herb market by adapting the configuration. This has resulted in a specific design change that is focused on making the machine fit the application to the benefit of the customer.

 4. Quality Counts

By visiting our factory you can experience our first-rate, tried-and-tested innovative packaging solutions with a commitment to quality, durability, and service.

Additionally, you can meet our service team who can ensure that you receive continual support, advice, and an easy access to spares, ensuring your Redpack flow wrapper continues to run at its best.

 5.Face to Face

We believe that talking and collaborating face to face with our customers is essential to help understand our machines and inspire your own thinking about how it could work for your products as well as any ideas, challenges or questions you may have. Involving Redpack in your project from the earliest stages also means that we can help scope the challenge and suggest solutions from us or one of our strategic partnerships. 

To arrange a visit and for more information on Redpack Packaging Machinery click here.

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Get in touch

Kristin Watson

Customer Service Manager

Kristin Watson

Enthusiastic and passionate about maintaining the absolute reliability of your machine, if you need to book a service, Sally is ready to help!

Contact Sally on sally.usher@redpack.co.uk to arrange any of the following:

  • Telephone support for your engineering personnel
  • Breakdown engineer visits
  • Support and training for your staff (operators and engineers)
  • Health checks and assessments
  • Arranging maintenance contracts
  • Organising scheduled maintenance/service

Darrell Steward

Chief Executive Officer

Darrell
  • Planned service visits by trained Redpack Packaging Machinery service engineers
  • Remove unplanned maintenance costs
  • Improve machine utilisation
  • Reduce emergency breakdowns

Matt Bullard

Technical & Project Manager

Matt Bullard

Require some technical advice over the telephone? Matt is happy to help.

Working closely alongside Sally, Matt’s expertise is usually the first port of call when there is an emergency on site.

Contact him to schedule a call on matt.bullard@redpack.co.uk phone 01603 722280 or WhatsApp on 01603 263118

Sally Usher

Service Manager

Sally Usher

Enthusiastic and passionate about maintaining the absolute reliability of your machine, if you need to book a service, Sally is ready to help!

Contact Sally on sally.usher@redpack.co.uk to arrange any of the following:

  • Telephone support for your engineering personnel
  • Breakdown engineer visits
  • Support and training for your staff (operators and engineers)
  • Health checks and assessments
  • Arranging maintenance contracts
  • Organising scheduled maintenance/service

Troy Briston

Aftersales Manager

troy-briston

Should you require some spare parts for your machine, Troy is on hand to guide you through the process and get the parts to you as soon as possible!

We understand the urgency of receiving parts quickly during a breakdown, so in an emergency, Troy is happy to arrange a same day delivery of any stocked parts.

Contact him on any of the following methods:

Redpack Spares WhatsApp using the number 01603 263120
Email troy.briston@redpack.co.uk
Call 01603 722280